FAQ

FAQ for Your HughesNet Gen5 Satellite Internet Service

Depending on the plan you choose your monthly rate will range from $49.99 per month to $129.99 per month. On select plans, we offer incentives whereby you will receive a discount for the first 12 months. The incentive pricing period is limited to the 12-month window. It's a great benefit to help you get started as you transition to the ease and speed of satellite internet technology.

In order to get the best pricing on a monthly basis, we require a two-year commitment for service allowing HughesNet to offer the best service at the lowest price. Should you choose to start, but then cancel a two-year commitment, early termination fees are in effect. We require a major credit card or debit card to purchase the plan. We require that you purchase and/or lease HughesNet service and equipment. We have a minimum activation period where your HughesNet service must remain active. Our pricing involves promotional rebates that must be mailed in by expiration date. Other restrictions may apply. Our special promotions are void where prohibited by law. Ask your customer service representative for all detail

Technology performance is contingent upon the configuration of your computer(s), how many other users are online at the same time as you, traffic congestion on the network or on the Internet, and other factors. The maximum potential speeds of each level of service stated here can at times be reduced, for example, at peak times. Stated speeds and uninterrupted use of service are not guaranteed because we can't control all global and space variables. During peak hours, actual upload and download speed will likely be lower than speeds indicated. Overall, your experience should be an excellent one but we do want to provide you with as much information as possible.

The HughesNet satellite modem (Indoor Unit or IDU) with power supply will be connected to your computer with a HughesNet-supplied LAN cable. A HughesNet satellite antenna (dish), radio, and mount will be located:
With a clear line of sight to the southern sky.
At least 4 feet off the ground so that it is out of reach of small children.
So that it is accessible with a 24- to 25-foot ladder for quick and easy servicing should it ever be required. This is usually on the first level of the residence.
Up to 125 feet of dual RG-6 cable will be run from the antenna outside to the computer inside through a single exterior wall penetration to an adjacent interior wall. It will then be terminated on the inside wall with a two-connector faceplate.
A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.
All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

Next-day installation is often available. When you place your order today, the sales representative can check the availability calendar for local installers in your area.

If you'd like, you can inquire if this option is available at an additional cost through your installer when you set your installation appointment. However, home networks are not included or supported by HUGHES technical support.

Custom work, including moldings or cosmetic hardware to hide cables, and non-penetrating roof, pole or chimney mounts (Be sure to discuss complex installations with your installer prior to work beginning).

Removal or repair of previously mounted equipment (this work may be performed with a signed Waiver of Liability).

Mounting to a roof structure that exceeds one story in height.

Pole mount for cosmetic purposes (the pole mount is only included in a standard installation if needed to gain a clear view of the Southern sky).

New HughesNet Satellite Internet No Matter Where You Live

Satellite Internet has been providing some of the fastest and most efficient services to residents around the world for decades. Due to the fact that the signal is beamed from a communications satellite in space, people from coast to coast can obtain this service for their homes no matter how remote their location may be.

So how does the new HughesNet® provide such fast, convenient and secure satellite services to your home? Learn more about this technology and then call our customer service representatives to find the right HughesNet Gen5 data service plan that will be perfect for your online browsing lifestyle.

The New HughesNet Services in Your Home

When you order services from the new HughesNet, you obtain all the equipment you need that is available for purchase or lease. A receiver dish is installed onto your home that is connected to a HughesNet modem as a qualified service technician will perform the installation.

Your HughesNet Gen5 satellite Internet service will be beamed to the receiver dish from the EchoStar XVII and EchoStar XIX satellites. These satellites use proprietary JUPITER high-throughput technology. This technology ensures the fastest optimized speeds and performance so you can do more while online.

Every time you load up a browser page or download a document, the data information is relayed back and forth from the receiver to the communication satellites. You will never miss a phone call as satellite Internet doesn't require a dial-up line as you can receive HughesNet Gen5 service plans no matter where you live.

So call today and get the HughesNet Gen5 data plan service for your home. You will love all the benefits that satellite Internet will provide to you.